Clear data handling for Filipino users
This page explains what we collect, why it matters, and how account details are handled in a practical, readable format.
Quick points
- Built for desktop and mobile reading.
- Focused on account, device, and payment checks.
- Uses SSL protection and limited access controls.
- Payment details are not stored in full.
Data use
We only use information needed for account operations, support, and security reviews.
Local context
Written with Philippines users in mind, including common verification steps.
Mobile-friendly
Short sections help Android and iPhone users scan fast.
Account safety
Reviewing the policy early helps protect login details and recovery access.
What we collect
Account data
Name, email, and profile details used to manage your access.
Device data
Browser, device type, and basic logs for security checks.
Transaction data
Records tied to deposits or withdrawals through local payment methods.
Support notes
Messages and case history used to resolve issues faster.
Local payment handling
GCash
Used for common wallet deposits and withdrawals.
Maya
Supports account funding without international transfer steps.
Online Banking
Useful for direct bank-linked transactions.
GrabPay
Another local option for Philippine users.
How data is handled
| Area | Use | Retention note |
|---|---|---|
| Account setup | Identity and contact checks | Kept while the account is active |
| Security logs | Fraud review and access review | Stored for a limited review period |
| Payment records | Deposit and withdrawal reconciliation | Retained as required for operations |
FAQ
Do you store full payment details?
No. Payment data is handled through approved channels, and full card details are not kept on file.
Why is device data checked?
It helps spot unusual login activity and protect accounts from unauthorized access.
Can I ask for corrections?
Yes. Contact support if any account information needs to be reviewed or corrected.
Need help with your data?
Use the contact page if you want a correction request, account check, or policy question reviewed.
Useful links
Terms · FAQ · Responsible Gaming · Contact